At Form Living Shop, we combine contemporary design with exceptional service. Our streamlined shipping and returns processes ensure you can shop our curated furniture collection with confidence.

Shipping Information

Order Processing

We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding Asia and certain remote regions):

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery times are estimates and may vary based on destination and customs processing. International customers may be responsible for additional duties or taxes.

Returns & Exchanges

We want you to love your Form Living furniture as much as we do. If you’re not completely satisfied, we offer a straightforward return process for most items within 15 days of delivery.

Eligible Items

We accept returns for most products including:

  • Dining tables
  • Side & end tables
  • Sofas
  • Stacking chairs

Non-Returnable Items

Due to their specialized nature, the following items cannot be returned unless damaged or defective:

  • Outdoor tables
  • Custom orders
  • Final sale items

Return Conditions

All returned items must be:

  • In original, unused condition
  • Complete with all original packaging and materials
  • Accompanied by the original receipt or order confirmation

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request – [Your Order Number]” and include:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Photos if the item is damaged
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Your Item: Securely repackage the item in its original packaging with all included materials.
  4. Ship Your Return: Send the package to our Hollywood warehouse using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges, follow the same process as returns. In your email, clearly state the item you wish to exchange for. We’ll process the exchange once we receive your original item.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Amount: Full item price minus original shipping costs (unless return is due to our error)

Note: International refunds may take additional time to appear in your account depending on your financial institution.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Need Assistance?

Our design-conscious customer service team is happy to help with any shipping or return inquiries.

Contact us at:
Email: [email protected]
Mail: Form Living Shop, 2541 Red Maple Drive, Hollywood, US 90028