Welcome to Form Living Shop’s FAQ section. Here you’ll find answers to common questions about our contemporary furniture collections, global delivery options, and customer service policies.

Product Questions

Q: What types of furniture does Form Living Shop specialize in?
A: We offer carefully curated contemporary furniture including dining tables, outdoor tables, side & end tables, sofas, and space-saving stacking chairs. Our pieces blend modern design with functionality.
Q: Are your products suitable for small spaces?
A: Absolutely! Many of our pieces, especially our stacking chairs and multi-functional tables, are designed with space-conscious urban dwellers in mind. Look for “space-saving” in product descriptions.
Q: Do you offer assembly services for your furniture?
A: Most of our contemporary furniture arrives ready-to-use with minimal assembly required. Detailed instructions are included with each item, and our customer service team can provide additional guidance if needed.

Shipping & Delivery

Q: Where does Form Living Shop deliver?
A: We offer seamless global delivery to most countries (excluding some remote areas in Asia). Our Hollywood-based team ensures your modern furniture pieces arrive safely wherever you are.
Q: What are my shipping options?
A: We offer two convenient options:
✈ Standard Shipping: $12.95 flat rate via DHL/FedEx (10-15 days after dispatch)
🚚 Free Shipping: Via EMS for orders over $50 (15-25 days after dispatch)
All orders are processed in 1-2 business days.
Q: How will I track my order?
A: You’ll receive detailed tracking information as soon as your designer-inspired furniture begins its journey. For larger items like sofas or dining tables, our carriers will contact you to schedule delivery.

Returns & Exchanges

Q: What is your return policy?
A: We stand behind every piece in our collection. If your item arrives damaged or isn’t perfect for your space, our hassle-free return policy gives you 15 days from delivery to initiate a return.
Q: How do I initiate a return?
A: Simply contact our Hollywood-based customer care team at [email protected] within 15 days of delivery. We’ll guide you through the straightforward return process.
Q: Who pays for return shipping?
A: For damaged or defective items, we cover return shipping costs. For other returns, customers are responsible for return shipping fees unless otherwise specified.

Payment & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Q: Do you offer gift cards or store credit?
A: Currently we don’t offer gift cards, but we’re considering this option for future updates to enhance your gifting experience of modern design pieces.

Customer Service

Q: How can I contact customer service?
A: Our dedicated Hollywood team is available via email at [email protected]. We typically respond within 24 hours to ensure your contemporary furniture questions are answered promptly.
Q: Do you offer interior design advice?
A: Yes! Our design team can provide suggestions for combining our modern furniture pieces to create cohesive living spaces. Contact us with your space dimensions and style preferences.
Q: Where is Form Living Shop located?
A: Our headquarters is at 2541 Red Maple Drive, Hollywood, US 90028. While we ship globally, we maintain the personalized service of our California roots.

Don’t see your question answered here? Our Hollywood-based customer care team at [email protected] is always happy to help you with your contemporary furniture needs.